FAQ

Shipping & Delivery

What are the shipping costs?

Germany: €4.50 

Austria: €6.50 

Switzerland: €8.00 

International shipping: €12.95 

Free shipping (worldwide) for orders over €100 

How long does it take to receive my order?

Our delivery time is 2-5 business days. 

Delivery times may vary depending on the product and country. 

Once we have shipped your package, you will receive a shipping confirmation with a tracking link via email. You can then track your shipment there. 

Can I track my order?

Yes! As soon as your order is packed and handed over to DHL (usually the next day), you will receive an email from us with your tracking number. You can then enter this on the DHL website. 

Returns

What is my return policy?

You have the right to return items within 14 days of receipt of the goods, without giving reasons. 

We only accept returns of new and unworn items. 

If your item is defective or an item is missing, this must be reported in advance. Otherwise, there is no guarantee that the full purchase price can be refunded. 

If your 14-day return period has been exceeded and we have not previously confirmed an extended return period, your return will automatically be sent back to you. 

How can I return items?

Please note that you bear the costs of your return yourself. 

This is how returns work: 

1. Register your return here:  service@marketprint.de
2. Print out the information sheet and add it to the package.
3. Send the return to: Vacancy, Allgäuerstraße 35, 87719 Mindelheim

Please remember to sufficiently frank your shipment. It is best to keep your postage receipt as proof until the refund has been made. 

Can I return multiple packages in one package?

You can also return different orders together  in one package. 

Please make sure that all clothes are in the package and that the information sheets you receive when registering your return are enclosed in the package. 

Can I exchange items?

We currently do not offer exchanges for clothing. 

However, we offer the option of a return within 14 days of receipt. 

Once your return has arrived at our warehouse, we will refund your money within 30 days. 

Have you already received my return?

We do not send a confirmation of receipt after receiving your return. 

Once we have processed your return, you will receive a notification. 

We usually need a maximum of 14 days to process your return. 

After major sale events, processing times may be extended. 

It is best to keep your postage receipt as proof until the refund has been made. 

Order 

My order is defective, wrong, or incomplete.

In case of a complaint, please contact us by email (service@marketprint.de). 

If you have received a defective piece of jewelry, please send us photos showing the entire piece of jewelry and the defect. 

If you have received a wrong piece of jewelry, please send us a photo of your entire order. 

If your order is incomplete, please also contact us by email. 

Don't forget to include your order number. 

I have not received an order confirmation.

Please also check your spam folder if you do not find an email from us in your inbox. 

If you have still not received an order confirmation after 24 hours, please contact customer service (service@marketprint.de). 

Can I cancel or change my order?

A cancellation of your order is of course possible. We can only cancel it as long as it has not yet been processed. 

Changes to the order: Unfortunately, an order that has already been placed cannot be changed. 

Can I change my delivery address afterwards?

If your order has not yet been shipped, we can change your delivery address. 

Please contact our customer service, who is available for you. (service@marketprint.de). 

Availability 

Will sold-out clothing be available again?

Unfortunately, we cannot provide an exact date for this, as many different factors play a role here. 

As a rule, it takes 4-6 weeks for clothing to be back online. 

Payment 

How secure is online payment?

We place the highest value on your security when it comes to payment transactions. 

Your data will, of course, only be transmitted encrypted, so that third parties cannot read it. Your credit card payment is handled by a specially security-certified partner. 

For further questions, please contact us via email at service@marketprint.de. We strive to help you as quickly as possible.